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Not sure what is happening or if you are trying to subtly tell me something but my name/email is not recognisable by the forum and I can't log in. Claire Bruce Edited by user 07 June 2018 12:14:11(UTC)
| Reason: Password re-set
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Rank: Guest
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Not sure what is happening but same thing is occurring today as can't log in - says my user name/email is not recognised. Claire Bruce Edited by user 21 July 2018 19:16:06(UTC)
| Reason: Not specified
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Rank: Administration
Groups: Administrators, Approved, Les Croupiers member, ResultsAdmin Joined: 10/08/2013(UTC) Posts: 126
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Hi Claire. If you have had your password reset your browser may still be using the old one. Try re-entering the email address you registered with and password. If you can't remember them, try the "forgotton password" link (check spam if you don't get the email).
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Rank: Guest
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Originally Posted by: Guest Not sure what is happening or if you are trying to subtly tell me something but my name/email is not recognisable by the forum and I can't log in. Claire Bruce Same thing has happened again. Can someone sort out my login.
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Rank: Administration
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Have you entered the wrong password 5 times? If not you should be able to use the "forgotten password" link.
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It wont actually recognise my email address on the "forgotten password" so not sure what is happening. Is there anything else I can do? Claire
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Rank: Administration
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Claire, I've re-set it and have emailed you.
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Rank: Advanced Member
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Thanks Amanda. I am back in!
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I'm having the same problem.
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this is alan mann. I'm having the same problem
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Rank: Administration
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If you click on login you will see there is a 'forgotten password' option you can use. Your username is your email address, the one you used to first register for the site.
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it wont recognise my email address. alan mann
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Rank: Administration
Groups: Administrators, Approved, Les Croupiers member, ResultsAdmin Joined: 10/08/2013(UTC) Posts: 126
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It won't recognise your email address because you've entered the wrong password 5 times. If you can't remember your password, it's best to try it no more than 4 times and then use the "forgotten password" link. If you try 5 times you get locked out and we have to reset it. I've reset it now, you should get an email with a new random password (check spam if you don't). Edited by user 16 September 2018 10:53:20(UTC)
| Reason: Not specified
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Rank: Advanced Member
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Ed, do you know why In the past few months I have had to login to the Forum every time? Despite “Remember me”, it logs me out. No major problem, but just an extra step which is a bit of a pain.
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Eve, I’ve been having the same issue recently
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A few months ago there was a system upgrade. You're correct, you will need to sign in more regularly. However you can use your browser to auto-fill your password.
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1 user liked this post.
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Rank: Guest
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I have been having problems logging into the forum for the last couple of weeks . It doesnt seem to recognise my email address . Thanks , Susan Watson.
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Rank: Administration
Groups: Administrators, Approved, Les Croupiers member, ResultsAdmin Joined: 10/08/2013(UTC) Posts: 126
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Have you entered the wrong password 5 times? If not you should be able to use the "forgotten password" link.
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Rank: Guest
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Hi Ed , no , it wasn’t recognising my email address . Amanda has already sorted it . Many thanks , Sue.
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Rank: Administration
Groups: Administrators, Approved, Les Croupiers member, ResultsAdmin Joined: 10/08/2013(UTC) Posts: 126
Has liked: 72 post(s) Likes received: 106 in 52 post(s)
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I'm not sure what you mean by "not recognising your email address"? On the forgotten password page? The only way you can get locked out is by entering the wrong password 5 times.
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